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Terms and conditions of use
Below are set out the terms and conditions of use that a user (you) accepts upon registering at, and upon using at any moment, EngWish. These terms and conditions are subject to change at any moment and it is the responsibility of the user (you) to remain informed as to any such changes.

Privacy
Age restrictions
All users of EngWish must be 16 years old or older or must have the full consent of a parent or guardian to use EngWish. Users below the age of 16 also require the continuos guidance and supervision of a parent or guardian who is aged 18 or older. By creating and using an EngWish account, the user declares that he or she is fully aware of these age restrictions and respects such conditions. The user accepts the full responsibility that this criteria has been met at all times when using EngWish.
 
Use of personal details
Users' personal details, such as e-mail address and any other information provided, are never sold to nor shared with any third-parties. EngWish may periodically send users e-mail notifications that remind them when they are eligible to submit homework or take an exam as part of their study programme. Such e-mail notifications, however, can be deactivated easily at any time within the Settings area.
 
Learning
Submission of homework/exams
All users are entitled to receive a free correction of their work by a native professor and all users are be able to see all changes made to their work. Users with an active VIP subscription can view the detailed explanations written manually by the professor that explain all changes to a user's text. Users who do not have an active VIP subscription are required to wait a period of one month between the submission of new exam work and to wait a period of one week between the submission of new homework. Users with an active VIP subscription are able to submit new exam work and homework more frequently.

Processing times of homework/exams
The correction of homework and exams by the professor is not subject to any time limit: the professor correcting a user's work has the right to take the required time in order to perform the work as deemed necessary by the professor. Homework and exams for correction that are submitted by all users are subject to a system of queuing. Users' work will be corrected on a first-come-first-served basis. When queuing is in place for a particular lesson or exam, due to the professor's maximum workload being reached, all users, including users with a VIP subscription, may be restricted from submitting new work for a period of time. Generally, the time period that is required to wait for a homework or exam correction is approximately 24 hours. However, when queuing is in place and during busier periods, correctio n times may fluctuate based on the number of active users who are submitting work at any given time.

User profile data privacy
Users' profile information will never be made visible to other users. Users' profile information will never be sold or passed to any third-parties.

Profile decency and appropriateness
Profile pictures, names and other public information uploaded by users should not contain any inappropriate imagery or content. Inappropriate is deemed as sexual, extremely violent, or hate-related content. Users who breech this condition will be subject to immediate termination of service without warning.

Hours of service
EngWish operates on London Time, i.e. Greenwich Mean Time. EngWish.com is accessible twenty-four hours a day, seven days a week, providing there are no technical errors beyond the control of EngWish, such as server or code malfunction, or server downtime. During active service a native professor will be available to provide his or her services periodically throughout the entire day. When a professor is not online, the website, its services and the course will still remain completely accessible.

Termination of service
EngWish reserves the right to terminate or suspend service of any user who is found to be displaying inappropriate conduct. Inappropriate conduct is deemed as the displaying of inappropriate profile data (see above) or the publishing of offensive textual data. EngWish also reserves the right to terminate or suspend service of any user who is found to be manipulating and abusing the account registration in order to manipulate and bypass learner restrictions. Loss of service, including paid services, will not be reimbursed financially in any way to any user who has his or her account terminated as a result of misconduct.
 
Proofreading
Correction of text
Proofreading first consists of a computer-based scan that provides a text overview including instant tips. Following this, proofreading is then performed by a human professor. The native professor undertaking the task of correcting a user's English text will always do his or her best in order to interpret well the meaning and intention of a user's writing when applying corrections. If this interpretation, however, is considered by the user to be wrong, communication can me made directly with the professor and the professor will be able to make the necessary amendments at his or her discretion.

Protection of data
Textual data submitted for proofreading will never be made intentionally visible to the public by EngWish. EngWish takes various security measures in order to safeguard the privacy of its users; however, should these safeguards fail, due to security breech or malfunction, for example, EngWish nor any of its professors can be held accountable for the damages caused by the leaking, loss of or exposure of any sensitive data that was submitted for text correction.
 
Account
Termination of account
EngWish reserves the right to terminate all user accounts that are deemed to be duplicate accounts of the same individual or IP address. It is strictly forbidden to create multiple accounts with the intention of manipulating any of the safeguarding security measures at EngWish that can be found in any of its services. Loss of VIP membership or any other paid service due to such misconduct will not be eligible for refund. In addition, any user who conducts himself or herself inappropriately while interacting with a member of EngWish staff will be subject to permanent account termination. Inappropriate conduct is regarded as the use of potentially offensive or inappropriate language and/or the use of any inappropriate imagery.